At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. I then said that you just told me the network was down and would not be up for 20 or more minutes. I then asked if I could just give him my order and he said no, you have to order online or in the app. I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in the app. After several attempts trying different changes I got in my vehicle to just order in person. I went to order from the app and kept getting a “Something Went Wrong” message. The good ol days are far gone unfortunately. Everything is about money now and it taste that way and their customer service shows this as well. Chipotle use to be great when they put love into making people happy with food. Freinds of mine have also had this same issue it seems a bit wierd that these issues happen on purpose. Also the app for some reason every time I step into a location it wants me to update or won’t let me access my points. It wasn’t cheap getting delivery and ordering that burrito and tacos for it to be not even complete and not eatable even completely cold. Volume they can only provide chips and gauc to me. I got an e-mail back saying due to high call Then it loses the points? I would think that your IT Department could correct this and also show on the app and text/email the points awarded for each purchase side by side or in a running tally.Ĭhipotle is completely so corporate and all about money they never solve any issuesĬhipotle was great when it was great but the best past couple years there’s been so many times where getting help with an issue whether it’s for rewards or just to speak to someone or the food quality, there is no help !! I had a burrito delivered through the app and it was the worst smallest thrown together burrito and I was missing 3 tacos I ordered with it as well. Then within a minute send a text/email verification, but can’t instantly add the points. Your app can instantly accept my order and my payment. When I order in your app, it should never miss points or even take 24-48 hours. Still missing approximately 800 points, but they stated that I was given an extra 250 for their mistake and earned 500 from a reward badge achievement. Some points are added, but there’s no way to confirm for which purchase. In 24-48 hours when no points are received you must go through the system again. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system. It passes you to a human who can only say the points have been added, it will be 24-48 hours. A robot attempts to assist you, but can’t correct missing points. When they don’t, you must “Chat with Pepper “, which is a minimum of 15 minutes +. Points show up 24-48 hours after purchase (maybe). In an attempt to get the reward badges I have been going to Chipotle on different days then I normally would and keeping track of my points the best I can. Save your go-to Chipotle locations and food delivery addresses.Start a Group Order to invite your squad in on the fun.See your sustainability impact with Real Foodprint metrics.Low gift card balance? Split the payment with another card.Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.Get your faves faster with saved meals and recent orders.Try tasty menu items you can only get in-app or online.Or, get your food delivery bought straight to your door.Pick up quicker with mobile pickup shelves and Chipotlane.Oh, and let’s just say… we won’t forget you on your birthday.
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